FAQ. RENEW

Can I renew my SSL Certificate without a challenge phrase?

Yes. You can renew your SSL Certificate without your challenge phrase, but you will need to generate a new Certificate Signing Request (CSR). VeriSign also recently launched a new customer console, the VeriSign Certificate Center, which eliminates the need for challenge phrases. Once you create your Certificate Center account, you will be able to purchase, renew and manage all of your certificates centrally from within this account. Any certificates purchased or renewed though Certificate Center will not require a challenge phrase.

How do I know if instant issuance applies to my renewal?

The VeriSign renewal process instantly issues renewal certificates for customers who pay by credit card and do not make any changes to their certificate. Your renewal notice will indicate whether or not your certificate is eligible for instant issuance.

When should I start the renewal process?

VeriSign recommends renewing at least 30 days prior to expiration to prevent a lapse in service. You can start the renewal process up to 90 days prior to expiration and renew for up to 3 years from the previous expiration date. Consider renewing with multi-year certificates to cut management time and lower total cost of ownership. Extended Validation SSL Certificates are available for 1- or 2-year validity periods. Renew SSL now.

How often will I need to renew my SSL Certificates?

Most VeriSign SSL Certificates have 1-, 2- or 3- year validity periods, calculated from the expiration date. Extended Validation SSL Certificates are available for 1- or 2-year validity periods. Multi-year SSL Certificates save time and money with less frequent renewals and a lower certificate cost per year.

What is the status of my renewal order?

You can use the order number provided in your confirmation email to check your order status. If this certificate is associated with a VeriSign Certificate Center account, you can also check the status of your order from within your account.

How do I renew a certificate if my information has changed?

You can change the corporate and technical contacts for your renewal certificate during the renewal enrollment process. If the Distinguished Name for an existing certificate has changed, you will need to buy additional rather than renew to update the information. Not sure? Learn how to Change Distinguished Name.

Can I renew my SSL Certificate by email?

No. Renewing your SSL Certificate requires an interactive process of validation, payment, and key re-issuance. You cannot complete this process by email, though you can contact us by email and ask for someone to walk you through the process. Renew SSL now.

Can I renew SSL Certificates and add the Extended Validation Standard?

When you renew individual SSL Certificates, look for the upgrade to Extended Validation. Due to the additional steps in the verification process, enrollment may take longer than traditional SSL Certificates and the express guarantee for two-day delivery does not apply. Managed PKI for SSL accounts must be pre-qualified to request Extended Validation SSL Certificates before traditional certificates may be converted to EV. To upgrade SSL Certificates to Extended Validation, contact VeriSign sales.